UPDATE YOUR LINKED ACCOUNT
Most of our mobile games link to another account so that you can back up your game. Games can be linked to Google Play if you’re on Android, your Apple ID if you’re on an Apple device, or Facebook.
There are a few exceptions to this. If you play The Simpsons: Tapped Out, Scrabble, or Plants vs Zombies Heroes, your game links to your EA Account to back up your saves and progress. If you play one of these games and think it was hacked, check out our steps on how to help secure your EA Account.
If someone has gotten in to your game, you’ll need to make changes to the account that it’s linked to.
Google Play (Android)
Update your access and security settings to help keep your Google account secure.
Apple ID
Learn how to help secure your Apple ID from Apple Support’s website.
Read Facebook’s Security Tips and do a Security Checkup on their page to help secure your account.
BUT MY GAME ISN’T LINKED TO AN ACCOUNT
If you don’t have your game linked, all of your saves are local to your device. If stuff is missing or has been changed, then someone else must have accessed the device you’re playing on.
Make sure you’re the only one with access to your device to help keep your account in your control. Use a screen lock with PIN or fingerprint access.
We also suggest that you link your account now to keep your progress backed up. That way, just in case anything happens to your device, your game will be saved.
Are you logged in to the right account? If you have more than one account, double-check that you are signed in to the right one.
HOW DO I GET MY STUFF BACK?
Once you’ve gone through the steps above to secure your account, we can help. Contact us and we’ll work with you on your missing stuff.
Let us know what steps you’ve taken to secure your account. Then we can get right to helping you.
Most of our mobile games give you a specific game ID. It’s different from the username you pick for yourself and gets randomly chosen for you. Have that ID ready when you get in touch with us.
Not sure how to find it? Check out our list of which games have IDs that we can use to help you.
